Privacy Policy

Aspenly Inc. (“Aspenly,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our home monitoring services.

1. Information We Collect

Information you provide directly. When you create an account or request an installation, we collect your name, email address, phone number, and property address.

Home and appliance data. Our sensors collect operational data from your appliances (runtime, temperature, energy draw, vibration, and similar metrics). This data is used solely to generate health reports and maintenance alerts for your home.

Payment information. Payment card details are processed by Stripe and are never stored on Aspenly’s servers.

Usage data. We automatically collect log data, IP addresses, browser type, pages visited, and time spent on those pages when you interact with our website or app.

2. How We Use Your Information

• Deliver, operate, and improve the Aspenly home monitoring service
• Schedule and coordinate installation appointments
• Send service alerts, maintenance reminders, and appointment confirmations
• Process payments and manage your subscription
• Respond to customer support requests
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing of Information

We share your information only with service providers who help us operate our business (such as cloud infrastructure, payment processing, and SMS delivery), and only to the extent necessary to provide those services. These providers are contractually bound to protect your data.

We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Aspenly, our customers, or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Appliance sensor data is retained for up to 7 years to support long-term trend analysis. You may request deletion of your account and associated data at any time by contacting us at privacy@aspenly.co.

5. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. No method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, export, or delete the personal information we hold about you. To exercise these rights, email privacy@aspenly.co. We will respond within 30 days.

7. Cookies

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. You can control cookies through your browser settings, though disabling them may affect site functionality.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us at privacy@aspenly.co.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@aspenly.co
Aspenly Inc., United States